返金ポリシー
Return & Refund Policy
Thank you for shopping with BUTTBILL! We want you to have a pleasant shopping experience and feel confident with every purchase.
1. Return Eligibility
We accept return requests within 7 days of receiving your order, subject to the conditions below and any applicable consumer protection laws.
To qualify for a return:
- Items must be unworn, unwashed, and in their original condition.
- All original tags must remain attached.
- Items must be clean, undamaged, and suitable for resale.
- Return requests must be submitted within 7 days of delivery.
Items that do not meet these conditions may not be eligible for return, except where required by applicable law.
2. How to Request a Return
If you would like to return an item, please contact our customer support team before sending it back.
Email: wwwwwwwv@foxmail.com
Please include your order number, the item you wish to return, and the reason for your return.
Our team will review your request and provide return instructions.
Please do not send any items back without contacting us first.
3. Return Shipping Costs
For returns due to personal preferences, incorrect size selection, or a change of mind, customers are responsible for return shipping costs.
As BUTTBILL ships internationally, return shipping fees may vary depending on your location and the shipping carrier.
We recommend using a trackable shipping service.
Where applicable law requires otherwise, or where an item is defective or incorrect, different return shipping arrangements may apply.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund status.
If your return is approved, your refund will be processed to your original payment method.
The time it takes for the refund to appear in your account may vary depending on your payment provider.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at wwwwwwwv@foxmail.com as soon as possible.
Please include your order number and clear photos of the issue so that our team can assist you.
We will review the situation and work with you to provide an appropriate solution in accordance with applicable consumer protection laws.
6. International Orders
BUTTBILL ships internationally to supported destinations.
Please note that international return shipping times and costs may vary depending on your location, customs procedures, and local shipping conditions.
Contact our customer support team before arranging an international return.
7. Consumer Rights
Nothing in this policy limits or excludes any rights customers may have under applicable consumer protection laws.
If the laws of your country or region provide additional return, cancellation, or refund rights, those rights will apply.
8. Contact Us
If you have any questions about our return and refund policy, please contact us:
BUTTBILL Customer Support
Email: wwwwwwwv@foxmail.com
Location: Changshu, Suzhou, Jiangsu, China
We are always happy to assist you!